Frequently Asked Questions

Yes!  Anyone around the globe can place an order from the site and we will ship to you. Orders will be charged in the currency selected from the top right corner of the website.

We accept VISA, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, and Google Pay. 

Unfortunately, LRP points may not be used to purchase merchandise.

Unfortunately, PV and LRPs do not apply to merchandise.

Unfortunately, orders can not be cancelled or modified.

All PV product orders are to be placed via ASEA’s Virtual Office and all merchandise orders are placed via www.aseastore.com. Unfortunately, we can’t combine orders or shipping charges for product and merchandise orders at this time.

All merchandise orders must be made through www.aseastore.com; however, you can purchase ASEA PV products and bundles through the Virtual Office. 

If you selected merchandise pickup at Convention, your items will be available in the ASEA Store & Experience Center in April. You will receive an email when the order is ready for pickup.

If you selected to have the order shipped, your order will be shipped in mid-late April. You will receive an email with tracking information at that time.

For order received starting April 20, orders will be processed within 15 working days.

You will receive a shipping confirmation email with tracking information as soon as your order ships. Please reference the tracking information on that email for the most accurate scheduled delivery date. 

If you are having trouble locating that email or have additional questions, please contact ASEA’s Associate Support Team based for the market where you live.

Shipping costs and duties and taxes (DDP) for international markets are mandatory charges put in place by each individual country. The charges vary by country and are calculated by weight of package, contents within the package, and package delivery location. Unfortunately, ASEA does not have control over these charges.